At SnapCell, we’re giving dealerships the opportunity to further enhance their relationship with customers thanks to our latest partnership, a collaboration with PBS, a leading Dealership Management System. At SnapCell, we are proud to work with fellow car dealer software, as we firmly believe that doing this only improves the service we offer to each of our customers. And our latest integration with PBS simply echoes this.
We all know just how much of an impact the coronavirus pandemic has had on the world, and that includes the automotive industry. Shopping trends have changed and ultimately, dealerships need to recognize this and furthermore adapt their business strategy to match this, if they want to survive. And, while the world was on track to becoming more digital, the coronavirus pandemic only accelerated this. With this in mind, it’s important that dealers now look for ways to engage with customers virtually, rather than only in person. One of the many benefits of this collaboration between SnapCell and PBS is that it allows dealerships to do just that, thanks to features like online booking.
What is PBS DMS?
PBS pride itself in taking a fresh approach to dealer management. With more than 30 years of experience in the automotive industry, they are able to use their extensive knowledge to successfully support dealers by giving them the ability to manage their business, all in one place.
Their Dealer Management System is designed to complement and enhance the existing practices and processes at a dealership. From supporting the Customer Relationship Management (CRM) System to enhancing the customer’s experience with your service and repair department, as well as inventory management, the all-inclusive features of PBS combined with those from SnapCell promises to improve the experience for both customers and staff at dealerships across the country.
What will it mean for your customer and staff experience?
PBS offers a fully integrated DMS system, helping to improve the customer journey from start to finish. We’ve mentioned before just how essential it is for dealerships to prioritize the customer experience – and that’s pre-sale and after, not just the buying process. PBS gives dealers the chance to create a fully customizable platform, tailored specifically to suit the needs of that individual dealership. Better still, its reminder system means that customers are less likely to be missed or forgotten about.
It’s no secret that nowadays, it’s not just your sales team that needs to focus on customer relations, it’s the whole of your business – and the service department is no exception. The partnership between SnapCell and PBS helps to create an efficient and seamless experience for both customers and your staff. Revolutionizing the way your dealership’s service and repair department works, the SnapCell app already allows businesses to offer an Express Multi-Point Inspection, and thanks to our collaboration with PBS, this is developed further by offering automated communications with customers.
Better still, PBS makes it easier than ever for customers to book an appointment from the comfort of their own home, directly via the dealership’s website – which prevents potential missed opportunities for business, if you are short of staff, or they are busy.
With immediate access to parts information, PBS allows dealers to manage their inventory all in one place. For example, its integration with your service department, not only allows for a seamless workflow but its built-in communication tools ensure your parts inventory is kept updated.
When with the integration be live?
The integration is live now, which means many of our SnapCell customers are already reaping the multiple benefits that come off the pack of the collaboration.
Collaborations between SnapCell and fellow industry leaders is just one of many reasons why our app is used by so many dealerships across the USA and beyond. Our video creation tool makes it easier than ever for staff across your business to create clips seamlessly and easily, at just the touch of a button. So, if you’re not a SnapCell customer but want to hear more about what our app has to offer then get in touch with our team today.