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Frequently Asked Questions

FAQ - Video Support

Why SnapCell And Not Another Video Emailing Platform?

SnapCell is built for the Automotive industry. Its revolutionary functions and features have been created specifically for sales and service teams. You won’t find our Automotive specific features on any other video platform.

We have the most reliable video app in the market place. Unlike some platforms, SnapCell will always send your videos to your clients. Our software ensures that whenever there is no internet available, your video is not deleted – when a sufficient signal is available, your video will be sent.

Support and quick response times is part of our business we pride ourselves on, we understand how important your business is and we aim to resolve any technical / training issues within hours not days.

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We aim to give your dealership the very best ROI. We do this by making SnapCell a very affordable tool that any size dealer can comfortably afford and it won’t break the bank!

Why Would I Use SnapCell?

Great news! Yes we are once you opt in.

Our system will send your customer a pre-text asking them to agree to receive a text message from you, then your main marketing video will follow.

The answer again is a straight yes.

Our developers have spent 100’s of hours making sure everyone of your staff have SnapCell available in their pockets ready to use.


There is no cost, you can design your own template in your dashboard that fits with your brand.

Yes you can.

We offer subscription packages that suit all dealers; from month to month pay-as-you-go to annual contracts.


There is no charge to getting you set up and we will have you up and running in no time.

Most Common Questions

Yes, SnapCell can integrate with your CRM system.

If we have not integrated with your CRM provider already and depending on what CRM provider you have, there may be an element of setup required.


You can send any video you create to as many customers as you like.

You have the option to share your videos on any social media site and so does your customer.

View notifications are sent to alert the user that the customer has viewed the video.

Yes, the video recorded will be sent to your customer once an internet connection is established.

For an average dealer with 15 users we can get you set up and running in a matter of minutes.

Videos can be sent by Text (SMS) and or email, or both if you like!

It is. You have the option to ‘opt-in’ or not if you already comply with TCPA regulations.

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